Privacy Policy — kn55 Platform

1. About This Privacy Policy

This Privacy Policy applies to all personal data collected, stored, and processed by kn55 in connection with the operation of the kn55.app platform and any associated services, communications, and support interactions. This Policy forms part of the kn55 Terms and Conditions and should be read alongside them.

kn55 is committed to handling your personal data with integrity, transparency, and in accordance with applicable data protection standards. We recognise that our players across Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan trust us with sensitive personal and financial information, and we take that responsibility seriously.

2. Data Controller

For the purposes of this Privacy Policy, kn55 acts as the data controller in respect of personal data collected from players using kn55.app. As the data controller, kn55 determines the purposes and means by which personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to contact kn55 regarding a data protection matter, please use the contact details set out in Section 16 of this Policy.

3. Personal Data We Collect

kn55 collects personal data that is necessary and proportionate to the purposes for which it is processed. The categories of personal data kn55 may collect include, but are not limited to, the following:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (for age verification — kn55 is strictly 21+ only).
• Pakistani CNIC number or passport number as part of KYC verification.
• Residential address, city, and province within Pakistan.
• Username and password (stored in encrypted form — kn55 staff cannot view your password in plain text).

3.2 Contact Data

• Email address, used for account communications, verification, and where consented, promotional messages.
• Mobile phone number, used for account security (OTP/2FA) and support communications.

3.3 Financial & Transaction Data

• Payment method details such as JazzCash mobile wallet number, EasyPaisa account reference, HBL, UBL, or Meezan Bank account information used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, game stakes, and winnings, all denominated in PKR.
• Source of funds documentation where requested as part of enhanced KYC procedures.

3.4 Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session duration, login timestamps, and platform navigation data.

3.5 Behavioural & Gaming Data

• Game history across cricket betting, live casino, slots, WL Live, and arcade games.
• Betting patterns and wagering preferences used for responsible gaming monitoring.
• Bonus and promotion interaction history.

4. How We Collect Your Data

kn55 collects personal data through the following primary channels:

• Direct registration: Data you provide when creating your kn55 account, including name, date of birth, contact details, and payment information.
• KYC verification submissions: Identity documents and supporting materials you upload to complete the account verification process.
• Platform usage: Data generated automatically through your interaction with kn55.app, including game play, transaction activity, and navigation behaviour collected via server logs and cookies.
• Support interactions: Information you provide when contacting kn55 customer support via email or live chat, including the content of your communications.
• Third-party verification providers: Data received from identity verification and fraud prevention service providers during the KYC process.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, and banking partners to reconcile deposits and withdrawals on your kn55 Wallet.

5. Lawful Basis for Processing

kn55 processes personal data only where a lawful basis exists for doing so. The primary legal bases on which kn55 relies are as follows:

6. How We Use Your Personal Data

kn55 uses the personal data it collects for the following specific purposes:

• To create, operate, and maintain your kn55 account and provide access to all platform services.
• To verify your identity and age as part of mandatory KYC procedures to confirm eligibility (21+).
• To process deposits and withdrawals through your chosen payment method — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — and to maintain accurate transaction records denominated in PKR.
• To investigate and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities on the kn55 platform.
• To monitor gaming behaviour for responsible gaming purposes, including identifying players who may be exhibiting signs of problematic gambling patterns, and to apply responsible gaming interventions where appropriate.
• To personalise your kn55 experience, including delivering relevant game recommendations and promotions based on your activity where you have consented.
• To communicate with you regarding your account status, transaction confirmations, security alerts, and changes to kn55 policies.
• To send marketing and promotional communications about kn55 offers, bonuses, and new games — but only where you have given explicit consent, and always with a clear option to opt out.
• To comply with applicable laws and respond to lawful requests from regulatory or law enforcement authorities.
• To analyse aggregated, anonymised data for platform performance monitoring, product improvement, and business planning purposes.

7. Data Sharing & Third Parties

kn55 does not sell, rent, or trade your personal data to any third party for their own commercial marketing purposes. Personal data is shared with third parties only in the following controlled circumstances:

7.1 Service Providers

kn55 works with carefully selected third-party service providers who process personal data on kn55's behalf under strict data processing agreements. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification and KYC providers, game content suppliers, customer support platform providers, and fraud detection services. All such providers are contractually required to handle personal data securely and only for the purposes specified by kn55.

7.2 Legal & Regulatory Disclosure

kn55 may disclose personal data to competent regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, court order, or regulatory directive. kn55 will, where legally permitted, notify the affected player of such a disclosure request.

7.3 Business Transfers

In the event that kn55 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, personal data held by kn55 may be transferred to the successor entity as part of that transaction. Players will be notified of any such change and the Privacy Policy will be updated accordingly.

7.4 Aggregate & Anonymised Data

kn55 may share aggregated and fully anonymised data with third parties (for example, industry research or analytics partners) where it is impossible to identify any individual player from the data shared.

8. Data Retention

kn55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation.

As a general guide, kn55 applies the following retention principles:

• Active account data: Retained for the duration of your active kn55 account and for a period of 5 years after account closure, to comply with anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later, as required under applicable financial crime regulations.
• Transaction records: Retained for a minimum of 5 years in accordance with financial services record-keeping requirements.
• Support communications: Retained for up to 3 years from the date of the last interaction, or longer where the communication relates to an unresolved dispute.
• Marketing consent records: Retained for the duration of the marketing relationship and for 2 years after consent is withdrawn, as evidence of the original opt-in.
• Technical and log data: Retained for up to 12 months for security monitoring and platform performance purposes.

When personal data is no longer required for any lawful purpose, kn55 will securely delete or anonymise it in accordance with its internal data disposal procedures.

9. Your Data Protection Rights

Subject to applicable law and certain exemptions, you have the following rights in respect of your personal data held by kn55. To exercise any of these rights, please contact kn55 at the details provided in Section 16. kn55 will respond to all valid rights requests within 30 calendar days of receipt.

• Right of access: You may request confirmation of whether kn55 holds personal data about you and a copy of that data, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data kn55 holds about you. Some corrections (such as name changes) may require supporting documentation.
• Right to erasure ("right to be forgotten"): You may request that kn55 delete your personal data where there is no longer a lawful basis for its retention. Please note that certain data must be retained to fulfil legal obligations (e.g., AML record-keeping) even after account closure.
• Right to restrict processing: You may request that kn55 limit the processing of your personal data in specific circumstances, for example while an accuracy challenge is being investigated.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. kn55 will stop the relevant processing unless compelling legitimate grounds exist that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

10. Cookies & Tracking Technologies

kn55 uses cookies and similar tracking technologies to operate and improve the kn55.app platform. Cookies are small text files placed on your device by the website you visit. The types of cookies used by kn55 are as follows:

• Strictly necessary cookies: These are essential for the operation of kn55.app. They enable functions such as logging in, maintaining your session, and keeping your Wallet secure. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies: These remember your preferences, such as language settings, to provide a more personalised experience on kn55.app.
• Analytical cookies: kn55 uses anonymised analytics data to understand how players use the platform, which pages are most visited, and where technical issues occur. This helps kn55 continuously improve the user experience.
• Security cookies: Used to detect suspicious login activity, bot traffic, and potential fraud attempts on kn55.app.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality and performance of kn55.app. kn55 does not use third-party advertising cookies or cross-site tracking for the purpose of serving off-platform advertisements.

11. Data Security

kn55 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols across all kn55.app connections.
• Encryption of sensitive data at rest, including passwords (stored as salted cryptographic hashes) and payment credentials.
• Role-based access controls ensuring that kn55 staff can only access personal data relevant to their specific job function.
• Regular security reviews, vulnerability assessments, and penetration testing of the kn55 platform infrastructure.
• Secure data centre facilities with physical access controls and environmental monitoring.
• Staff training on data protection obligations and security best practices.

While kn55 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, kn55 will notify affected individuals in accordance with applicable data breach notification obligations.

12. Children & Minors

The kn55 platform is strictly intended for individuals aged 21 and above. kn55 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory step in the kn55 registration and KYC process.

If kn55 discovers or is notified that personal data belonging to an individual under the age of 21 has been collected, kn55 will immediately suspend the associated account, void any balances, delete the personal data as soon as practicable (subject to any applicable legal retention obligations), and may report the matter to relevant authorities where appropriate.

If you are a parent or guardian and believe that your child may have accessed or registered on kn55.app, please contact kn55 support immediately using the contact details in Section 16.

13. Marketing Communications

kn55 will only send you promotional emails, SMS messages, or other marketing communications if you have explicitly opted in to receive them during the registration process or through your account settings. Marketing communications from kn55 may include information about bonuses, new games, PSL cricket betting promotions, seasonal offers, and other kn55 platform news.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in every kn55 marketing email.
• Updating your communication preferences within your kn55 account settings.
• Contacting kn55 support and requesting removal from the marketing list.

Withdrawal of marketing consent will be processed within 5 business days. Please note that even after opting out of marketing communications, kn55 will continue to send you essential transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These operational communications are not marketing and cannot be opted out of while your account remains active.

14. International Data Transfers

kn55 operates as an internationally licensed gaming platform. In order to deliver its services, personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where personal data is transferred internationally, kn55 takes steps to ensure that appropriate safeguards are in place to protect the data in a manner consistent with the standards set out in this Privacy Policy.

Safeguards applied to international transfers include contractual data processing agreements with all third-party service providers that establish binding data protection obligations equivalent to those applied to data processed within Pakistan. kn55 will not transfer personal data to countries or organisations that do not provide an adequate level of data protection without implementing appropriate compensating controls.

15. Changes to This Privacy Policy

kn55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or kn55's data processing practices. Where changes are material, kn55 will notify registered players via the email address associated with their account and will publish the updated Policy on kn55.app with a revised "Last updated" date.

Your continued use of the kn55 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated Policy, you should cease using kn55.app and may request voluntary account closure in accordance with the kn55 Terms & Conditions.

16. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how kn55 has handled your personal data, please contact the kn55 data protection team using the details below:

Please include your registered account username and a clear description of your data rights request or complaint when contacting kn55. All valid requests will be acknowledged within 5 business days and resolved within 30 calendar days where possible.

If you are not satisfied with kn55's response to your complaint, you may have the right to escalate the matter to the relevant supervisory authority or dispute resolution body under the laws applicable to kn55's operating jurisdiction.